Privacy policy

The privacy policy outlines how Raw and Naturals uses and protects any information provided by users on its website.

Raw and Naturals is committed to ensuring that your privacy is protected. Should we request certain information to identify you on your next visit, you can be assured that it will only be used in accordance with this privacy statement.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personally Identifiable Information and Other Information

We collect information as furnished to us and/or collected that is necessary and relevant for providing our core services and products. This information may include your name, address, date of birth, and gender. This information may be stored on our computer records system and/or in printed records (collectively, “information”). Wherever practicable, we will only collect information from you personally. We collect information in various ways—such as over the phone, in writing, in person, or over the Internet.

We advise that if you notify us that you do not wish to provide certain information, we may not be able to provide you with the product or service you have requested or offer the level of service you expect.

We may collect the following information:

  • Name and job title

  • Contact information including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys and/or offers

Use & Disclosure

We use personal information to provide the services you request. To the extent we use your personal information for marketing purposes, we will provide you the ability to opt out of such uses.

We require this information primarily to provide better service by understanding your needs, along with the following reasons:

  • Internal record keeping

  • Improvement of our products and services

  • Marketing purposes — to send periodic promotional emails about new products, special offers, or other information that may interest you. We may contact you by email or phone for the same.

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to our core business, or in ways that you would reasonably expect in the course of our business.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you—so long as those parties agree to keep this information confidential and use it only for the activities we have authorized.

We may also release your information when required to comply with the law or to protect our or third-party rights, property, or safety. However, non-personally identifiable information, including statistical data, may be provided to other parties for marketing, advertising, research, or other uses.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to better tailor it to customer needs. We use this information for statistical analysis purposes, after which the data is removed from the system.

Overall, cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than what you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites that may collect personally identifiable information about you. https://www.rawandnaturals.com is not responsible for the privacy practices or the content of those linked websites.

Your Consent

By using the website and/or providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy, including your consent to share your information as described herein.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Raw and Naturals
123, Example Street, Example Nagar
Chennai – 600001
Phone: +91-44-00000000
Email: admin@rawandnaturals.com
Time: 9 AM – 5 PM, Monday – Saturday

If you believe that any information we hold about you is incorrect or incomplete, please email us as soon as possible. We will ensure prompt action to correct it.